Refunds and cancellation

Last updated 23 October 2026

This policy explains how cancellations and refunds work for calltodo plans and top-ups bought on calltodo.in.

Free trial

• New accounts get one free trial of 7 days or 60 minutes of business calls, whichever ends first.
• At sign-up Razorpay sets up your monthly payment and may take a small verification charge, which it refunds automatically. Your first month is charged when the trial ends.
• Cancel before the trial ends and you aren't charged anything.
• If you start your plan early, you're charged that day and nothing more is charged when the trial would have ended.
• If you use all 60 minutes before 7 days, you'll be asked to start your plan, and it's charged when you confirm. We never charge before day 7 on our own.

Cancelling your plan

• You can cancel any time from your dashboard at calltodo.in/login (Settings, Plan and app, then Cancel plan), or by emailing support@calltodo.in from your registered email address.
• Cancelling stops future renewals. Your plan and its minutes keep working until the end of the month you've already paid for.

What we don't refund

• Unused time or unused minutes in a month you've paid for.
• Top-up minutes. Top-ups don't expire while your account is open, so you can use them later with an active plan. A top-up paid when you had no active plan, or during the trial, is refunded in full automatically.

What we always refund

• Duplicate charges for the same plan or top-up.
• Billing errors, such as being charged the wrong amount.
• A renewal charged after you cancelled correctly.
• A payment where your account was never activated and we couldn't fix it.

How to ask for a refund

Email support@calltodo.in from your registered email address with the date of the charge, the amount, and a short description. We reply within one business day and decide within 2 business days.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay, usually within 5 to 7 business days after approval.

Changes to this policy

If we make a material change, we'll email active subscribers before it takes effect.

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